CLIFTON LODGE

SOUTHBOURNE

SATISFACTION SURVEY  -  APRIL 2014

Results from Resident Questionnaires

 

Q1    OVERALL, HOW SATISFIED ARE YOU LIVING AT CLIFTON LODGE ?

Positive     100%

 

Q2    DO YOU FEEL YOU HAVE ENOUGH CHOICE OVER WHAT YOU WANT TO DO AND WHEN YOU WANT TO DO IT ?

Positive       88%

1 Comment :  I don’t have a lot of choice due to my condition

Negative       0%

 

Q3    DO YOU GET AS MUCH HELP AS YOU NEED WHEN YOU NEED IT TO FEEL SATISFIED WITH YOUR PERSONAL HYGIENE AND APPEARANCE ?

Positive     100%

 

Q4    ARE MEALTIMES AS ENJOYABLE FOR YOU AS YOU THINK THEY SHOULD BE ?

Positive       88%

1 Comment :  there are times when I wish they could be different

Negative       0%

 

Q5   ARE YOU SATISFIED WITH THE QUALITY, FREQUENCY AND VARIETY OF FOOD & DRINKS ?

Positive        88%

1 Comment :   (vegetarian client)  :  I would like to see a wider range of fresh seasonal foods ie salads, fresh fruits. An improvement in flavour may occur if we could rise above the “basic” range . I would also like some pesto on my pasta.

Negative      0%

 

Q6   DO YOU FEEL SAFE AT CLIFTON LODGE ALL OF THE TIME ?

Positive   100%

 

Q7   DO YOU FEEL THAT THE STAFF GENUINELY CARE ABOUT YOU AND YOUR PERSONAL WELLBEING ?

Positive   88%

1 Comment :   I know that 2/3 people do

Negative    0%

 

Q8   ARE YOU SATISFIED WITH THE WAY THE STAFF COMMUNICATE WITH YOU ?

Positive    88%

1 Comment :  occasional language barrier as I cannot always express myself

Negative     0%

 

Q9   DO YOU FEEL YOU CAN COMPLAIN ABOUT ANYTHING IF YOU FELT THE NEED TO DO SO ?    

Positive     100%

 

Q 10   DO YOU KNOW WHO TO COMPLAIN TO ?

Positive    100%

 

 

Q 11   IS YOUR HOME CLEANED AND MAINTAINED TO A SATISFACTORY STANDARD ?

Positive    100%

 

Q 12   DO YOU GET THE HELP YOU NEED TO CONTACT PEOPLE YOU WANT TO CONTACT WHEN YOU WANT TO CONTACT THEM ?

Positive     100%

 

Q13    ARE YOU SATISFIED WITH THE MANAGEMENT AT YOUR HOME  ?

Positive     100%

 

Q14   IS THERE ANYTHING YOU WOULD LIKE US TO DO DIFFERENTLY FOR YOU WHICH WOULD IMPROVE YOUR DAY-TO-DAY LIFE AT CLIFTON LODGE ?

Positive (Answer No)        66%

No answer         11%

3 Comments      Problem with toileting at night ?

                             I am aware of “my issue” and respect how the staff deal with it

                             There’s not a lot I can ask at the moment due to my poor condition

 

Q15   WOULD YOU LIKE TO MAKE ANY OTHER COMMENT ?

Positive (Answer No)   88%

1 Comment         I would prefer the staff to speak English as opposed to other languages in my presence

 

 

Geoff Hayward                                                                            Gail Shaw

Managing Director                                                                      Registered Manager