SATISFACTION SURVEY - APRIL 2014
Results from Resident Questionnaires
Q1 OVERALL, HOW SATISFIED ARE YOU LIVING AT CLIFTON LODGE ?
Q2 DO YOU FEEL YOU HAVE ENOUGH CHOICE OVER WHAT YOU WANT TO DO AND WHEN YOU WANT TO DO IT ?
1 Comment : I don’t have a lot of choice due to my condition
Q3 DO YOU GET AS MUCH HELP AS YOU NEED WHEN YOU NEED IT TO FEEL SATISFIED WITH YOUR PERSONAL HYGIENE AND APPEARANCE ?
Q4 ARE MEALTIMES AS ENJOYABLE FOR YOU AS YOU THINK THEY SHOULD BE ?
1 Comment : there are times when I wish they could be different
Q5 ARE YOU SATISFIED WITH THE QUALITY, FREQUENCY AND VARIETY OF FOOD & DRINKS ?
1 Comment : (vegetarian client) : I would like to see a wider range of fresh seasonal foods ie salads, fresh fruits. An improvement in flavour may occur if we could rise above the “basic” range . I would also like some pesto on my pasta.
Q6 DO YOU FEEL SAFE AT CLIFTON LODGE ALL OF THE TIME ?
Q7 DO YOU FEEL THAT THE STAFF GENUINELY CARE ABOUT YOU AND YOUR PERSONAL WELLBEING ?
1 Comment : I know that 2/3 people do
Q8 ARE YOU SATISFIED WITH THE WAY THE STAFF COMMUNICATE WITH YOU ?
1 Comment : occasional language barrier as I cannot always express myself
Q9 DO YOU FEEL YOU CAN COMPLAIN ABOUT ANYTHING IF YOU FELT THE NEED TO DO SO ?
Q 10 DO YOU KNOW WHO TO COMPLAIN TO ?
Q 11 IS YOUR HOME CLEANED AND MAINTAINED TO A SATISFACTORY STANDARD ?
Q 12 DO YOU GET THE HELP YOU NEED TO CONTACT PEOPLE YOU WANT TO CONTACT WHEN YOU WANT TO CONTACT THEM ?
Q13 ARE YOU SATISFIED WITH THE MANAGEMENT AT YOUR HOME ?
Q14 IS THERE ANYTHING YOU WOULD LIKE US TO DO DIFFERENTLY FOR YOU WHICH WOULD IMPROVE YOUR DAY-TO-DAY LIFE AT CLIFTON LODGE ?
Positive (Answer No) 66%
No answer 11%
3 Comments Problem with toileting at night ?
I am aware of “my issue” and respect how the staff deal with it
There’s not a lot I can ask at the moment due to my poor condition
Q15 WOULD YOU LIKE TO MAKE ANY OTHER COMMENT ?
Positive (Answer No) 88%
1 Comment I would prefer the staff to speak English as opposed to other languages in my presence
Geoff Hayward Gail Shaw
Managing Director Registered Manager